Frequently Asked Questions

We use professional-grade products including Ajax Professional Kitchen Degreaser for tough grease, Windex Surface Cleaner for general surfaces, and specialized stainless steel cleaners for appliances. All products are sourced from reliable suppliers like Bunnings and professional cleaning suppliers.

We offer a 100% satisfaction guarantee covering safety and security. Our services are backed by comprehensive insurance, documented safety procedures, and a proven track record of trusted service.

All cleaners undergo rigorous identity verification including police checks, reference checks, and work eligibility verification. We maintain updated photo ID records and regular verification processes.

We use a secure key management system with coded storage, detailed tracking, and strict sign-out procedures. Keys are never labeled with addresses and are stored in a secure facility when not in use.

We maintain detailed inventory procedures for valuable items, use specialized cleaning techniques around delicate objects, and are fully insured for peace of mind. Our cleaners are trained in handling precious items.

Our cleaners undergo comprehensive safety training including chemical handling, equipment operation, emergency procedures, and workplace safety protocols. Regular refresher training ensures up-to-date safety knowledge.

All cleaners are trained in emergency procedures and carry emergency contact numbers. We maintain 24/7 supervisor support and have established protocols for various situations including property damage or security issues.

Our comprehensive COVID-safe plan includes regular staff testing, use of PPE, sanitization between jobs, and contact tracing protocols. All cleaners are fully vaccinated and follow current health guidelines.

Our trusted cleaners follow strict security protocols including secure key handling, alarm code procedures, and detailed documentation. All staff sign confidentiality agreements and undergo regular security training.

We maintain comprehensive insurance coverage including $10 million public liability insurance, professional indemnity insurance, and workers' compensation. All services are fully insured against any potential damages or incidents.

Yes, every cleaner undergoes a comprehensive police check before joining our team. We maintain strict verification records and regular updates. Our thorough screening process ensures your safety and security.

Upon request, we can use low-allergen products or client-provided cleaning solutions. Our standard range includes options for sensitive environments, and we always document any specific product requirements.

We use specialized leather cleaners and conditioners for leather furniture, and professional-grade upholstery cleaning solutions for fabric furniture. All products are tested and safe for various materials.

Yes, we bring all necessary equipment including industrial vacuum cleaners, steam mops, professional-grade cleaning tools, and commercial cleaning products. Everything is included in our service price.

For end of lease cleans, we use a comprehensive range including Exit Mould, CLR for mineral deposits, heavy-duty degreasers, and professional carpet cleaning solutions. All products meet real estate standards for bond return.

Our window cleaning kit includes professional-grade Windex, commercial squeegees, and microfiber cloths. For external windows, we use specialized outdoor glass cleaners and extension tools for high reaches.

We use industrial-strength oven cleaners like Mr Muscle Oven Cleaner for tough grease, along with professional scrapers and specialized cleaning tools. For stubborn spots, we use concentrated degreasers approved for food preparation areas.

Yes, we use specific products for each floor type: Bona Wood Floor Cleaner for timber, specialized stone cleaners for marble/granite, and heavy-duty tile cleaners for porcelain/ceramic. This ensures optimal cleaning while protecting your floors.

We use industrial-grade Britex carpet cleaning machines with professional-strength carpet shampoo and stain removers. For spot cleaning, we use targeted solutions like Resolve Carpet Cleaner and specialized pet stain removers when needed.

Our bathroom cleaning arsenal includes Exit Mould for tough mold spots, Domestos Bleach for sanitization, Ajax Bathroom Cleaner for tiles and surfaces, and specialized limescale removers. We also use professional-grade grout cleaners for deep cleaning.

To complete your booking, please provide: Property address, number of bedrooms/bathrooms, service type required, preferred date and time, access instructions, and any special requirements or areas needing attention. For end of lease cleaning, please include real estate agent details.

During booking, you'll find a "Special Instructions" section where you can detail any specific requirements, access instructions, or areas needing extra attention. These notes are provided directly to your cleaning team.

Yes, when booking recurring services, you can set different time slots for each visit. Our system allows flexible scheduling to accommodate your changing needs.

Regular cleaning services require no deposit. End of lease and specialized services may require a 20% deposit to secure the booking, with the balance due upon service completion.

Specialized services like post-construction or medical facility cleaning require custom booking. Select "Specialized Cleaning" in our booking system for a tailored quote and service plan.

Yes, for large properties or special requirements, you can book a pre-service inspection through our online system. This helps provide accurate quotes and ensure specific needs are met.

We offer immediate booking across Melbourne metropolitan area, including inner suburbs, eastern suburbs, western suburbs, and northern suburbs. Enter your postcode during booking to confirm service availability.

Regular cleaning clients can request preferred teams during booking. While we try to maintain consistency with regular bookings, team availability may vary. All our teams are thoroughly vetted and trained.

Yes, our online booking system provides instant quotes based on your property details and service requirements. The quote includes all costs with no hidden fees, and you can adjust services to meet your budget.

You can modify your booking through your online account up to 48 hours before the service. Changes may include date, time, service additions, or special instructions. Last-minute changes should be made via phone.

After booking, you'll receive instant confirmation via email with your booking details, service checklist, and preparation instructions. You'll also get a reminder 24 hours before your service with cleaner details.

Our system allows booking for multiple properties under one account. You can manage different locations, schedules, and service requirements separately. Corporate and property manager accounts receive specialized booking features.

Yes, during booking you can select your preferred time slot (morning 7-11am, midday 11am-2pm, or afternoon 2-6pm). While we strive to accommodate preferences, specific times are subject to availability.

For same-day service, use our quick-book system and select "Emergency Service" or call our priority booking line. While subject to availability, we prioritize urgent requests and can often accommodate same-day bookings.

We accept all major credit cards, PayPal, and direct bank transfers for online bookings. Payment is secured through our encrypted payment system. For regular services, you can set up automatic payments for convenience.

During the online booking process, you can easily add extra services such as carpet cleaning, window cleaning, or oven cleaning. Simply select these add-ons after choosing your main service type. Package discounts apply for multiple services.

We offer free cancellation with 48 hours notice for regular cleaning and 72 hours for end of lease cleaning. Late cancellations may incur a fee. Rescheduling is complimentary with adequate notice.

Yes, you can easily schedule recurring services through our online booking system. Select from weekly, fortnightly, or monthly options, choose your preferred day and time, and receive priority scheduling and discount rates for regular bookings.

We recommend booking end of lease cleaning at least 5-7 days before your final inspection. However, we also offer emergency same-day services when available. Early booking ensures your preferred time slot and allows adequate time for any required re-cleaning under our bond back guarantee.

Booking is simple through our online system: 1) Select your service type 2) Enter your location and property details 3) Choose your preferred date and time 4) Add any special requirements 5) Confirm your booking with secure payment. The entire process takes less than 5 minutes.

Emergency same-day cleaning services incur a 25% surcharge on our standard rates. Minimum call-out fee applies. Available for both residential and end of lease cleaning needs.

Our standard house cleaning rates start from $45 per hour for regular cleaning services. For homes requiring 2 cleaners, the rate is $90 per hour, ensuring faster and more efficient cleaning. All prices include professional cleaning equipment and eco-friendly products.

End of lease cleaning for a 2-bedroom apartment typically ranges from $297 to $397, including professional carpet steam cleaning. This comprehensive service comes with our bond back guarantee and covers all real estate requirements.

Deep cleaning for a 3-bedroom house ranges from $397 to $497, depending on the property condition and specific requirements. This includes detailed cleaning of all areas, appliances, and fixtures with our satisfaction guarantee.

Yes, we offer competitive package rates for regular cleaning services. Weekly cleaning packages receive a 10% discount, while fortnightly services receive a 5% discount. All regular service packages include our quality guarantee.

Carpet steam cleaning starts at $89 for a single room, $129 for two rooms, and $169 for three rooms. Whole house carpet cleaning packages are available from $200-$400 depending on size and condition.

Move-in cleaning for a 4-bedroom house ranges from $497 to $697, including deep cleaning of all areas, windows, and fixtures. Additional services like carpet cleaning can be added at package rates.

Spring cleaning packages start from $297 for small apartments and range up to $697 for larger homes. These comprehensive packages include detailed cleaning of all areas, windows, and seasonal maintenance tasks.

Weekend services incur a 15% surcharge on our standard rates. Saturday services start from $52 per hour, while Sunday services start from $60 per hour. Holiday rates may vary.

Our minimum service charge for one-off cleaning is 3 hours at $45 per hour ($135 total). This ensures enough time for a thorough clean and includes all cleaning supplies and equipment.

End of lease cleaning for studio apartments starts from $247, including all standard cleaning requirements. Additional services like carpet cleaning or balcony cleaning can be added from $89.

Commercial office cleaning rates start from $40 per hour for regular services, with custom packages available based on office size and frequency. Monthly contracts receive preferential rates and priority scheduling.

Interior window cleaning starts from $5 per pane, with exterior windows from $8 per pane. Full house window cleaning packages are available from $197, depending on the number and size of windows.

Individual bathroom deep cleaning starts from $89, while kitchen deep cleaning starts from $120. Package deals for multiple bathrooms or complete house deep cleaning are available at discounted rates.

Yes, we offer a 10% pensioner discount on all our regular cleaning services. This applies to both one-off and regular cleaning packages for seniors with valid pension cards.

After-builder cleaning starts from $397 for small renovations and ranges up to $897 for complete house post-construction cleaning. Prices include removal of building dust and debris, detailed cleaning of all surfaces.

Professional oven cleaning starts from $89 for standard ovens and $129 for double ovens. This includes complete disassembly, detailed cleaning of all parts, and reassembly with guarantee.

Furnished properties typically cost 20-30% more than unfurnished properties due to additional cleaning requirements. For example, a furnished 2-bedroom apartment end of lease clean starts from $447 compared to $347 unfurnished.

Yes, we provide fixed price quotes for end of lease cleaning based on property size. Our prices are guaranteed with no hidden costs, backed by our bond back guarantee and free reclean policy.

Upholstery cleaning starts from $89 for a single seat, $129 for a two-seater, and $169 for a three-seater sofa. Full lounge suite packages available from $247.

We offer a 100% bond back guarantee with our end of lease cleaning service. If your real estate agent finds any issues within 72 hours of our service, we'll return and rectify them at no additional cost. Our guarantee ensures you receive your full bond refund, backed by our proven track record with Melbourne real estate agencies.

We offer flexible add-on services including oven cleaning, interior window washing, carpet steam cleaning, and furniture cleaning. All additional services maintain our high standards and satisfaction guarantee.

All our cleaners follow standardized cleaning procedures and detailed checklists. We prioritize sending the same team to your home, but all staff are fully trained in our methods to ensure consistent quality with our satisfaction guarantee.

Our pet-friendly cleaning service includes specialized pet hair removal, odor treatment, and sanitization protocols. We use pet-safe cleaning products and extra attention to areas affected by pets, all covered by our satisfaction guarantee.

Our residential cleaning prices are transparent and competitive, based on home size, cleaning frequency, and specific requirements. We offer package discounts for regular cleaning services, all backed by our satisfaction guarantee.

We offer complete eco-friendly cleaning solutions using certified green products, microfiber technology, and sustainable practices. Our green cleaning service maintains the same high standards and satisfaction guarantee as our regular service.

We maintain strict security protocols for key handling, with secure key storage and coded systems. All our cleaners undergo police checks and sign confidentiality agreements, backed by comprehensive insurance for your peace of mind.

Yes, we provide flexible scheduling options including weekly, fortnightly, or monthly services. Our reliable teams maintain consistent timing with a 100% arrival guarantee and notification system for any schedule changes.

Our premium residential package includes detailed cleaning of all living areas, bedrooms, kitchen, and bathrooms, plus extras like interior window cleaning, cabinet organizing, and appliance detailing. All services are backed by our satisfaction guarantee.

Our residential cleaning service follows a detailed 50-point checklist, with quality assurance inspections and regular client feedback reviews. All cleaners are professionally trained, insured, and follow our strict cleaning protocols for guaranteed satisfaction.

We provide a 100% satisfaction guarantee for all residential cleaning services. If you're not completely satisfied, we'll return within 24 hours to re-clean any areas at no additional cost. Our service is backed by comprehensive insurance and experienced, police-checked cleaners.

Our bond cleaning prices are transparent and competitive, based on property size and condition. All quotes include our bond back guarantee, complete cleaning checklist, and free re-clean if required by the agent within 72 hours.

Yes, we provide integrated pest control services with our end of lease cleaning packages. This includes flea treatment for properties with pets and general pest control, all backed by our satisfaction guarantee and meeting real estate requirements.

We provide a comprehensive bond cleaning certificate, detailed cleaning checklist, before/after photos, and receipt for real estate submission. All documentation meets REIV requirements and supports your bond refund claim.

Our bond cleaning service includes specialized stain removal treatments for carpets, walls, and surfaces. We use professional-grade products and techniques, backed by our satisfaction guarantee. If stains require additional treatment, we'll notify you before proceeding.

We maintain a 99.9% success rate for bond returns, with over 10,000 successful end of lease cleans completed. In the rare case of any issues, our 7-day guarantee ensures we'll return promptly to address any agent concerns at no extra cost.

We maintain updated checklists from major Melbourne real estate agencies and provide a detailed cleaning report with photos. Our teams are trained in the latest REIV standards, and we guarantee compliance with all agent requirements for full bond refund.

Our comprehensive bond cleaning package includes professional carpet steam cleaning, full wall washing, window and track cleaning, and detailed kitchen appliance cleaning including oven and range hood. All services meet or exceed real estate agent requirements with our satisfaction guarantee.

Yes, we offer same-day and emergency bond cleaning services across Melbourne, with guaranteed real estate agent satisfaction. Our expert teams can complete thorough end of lease cleans within 24 hours notice, perfect for urgent move-outs or last-minute requirements.

Our end of lease cleaning checklist covers 50+ detailed items including deep oven cleaning, full bathroom sanitization, window track cleaning, cabinet interior detailing, and carpet steam cleaning. We follow REIV standards and real estate specifications to ensure property manager satisfaction and full bond refund.

We offer flexible after-hours cleaning services to minimize disruption to your business operations. Our teams can work evenings, early mornings, or weekends, with secure access protocols and strict confidentiality agreements in place.

Yes, we offer eco-friendly commercial cleaning options using certified green cleaning products and sustainable practices. Our green cleaning program helps reduce environmental impact while maintaining high cleanliness standards.

We maintain comprehensive insurance coverage including public liability, professional indemnity, and workers' compensation. Our cleaning teams are fully insured and bonded for your peace of mind.

Our food service area cleaning follows HACCP guidelines and includes thorough sanitization of all food preparation surfaces, equipment cleaning, grease removal, and floor cleaning. We use food-safe cleaning products and follow strict cross-contamination prevention protocols.

We use commercial-grade equipment including industrial vacuum cleaners, floor scrubbers, carpet extractors, and high-pressure cleaners. Our equipment is regularly maintained and updated to ensure optimal cleaning performance and efficiency.

We maintain high standards through regular quality inspections, detailed cleaning checklists, supervisor oversight, and client feedback systems. Our team uses digital reporting tools to track completion and quality of all cleaning tasks.

We offer flexible contract terms starting from 3 months, with options for both short-term and long-term agreements. Each contract is customized to your specific needs, frequency of service, and scope of work required.

Yes, we offer comprehensive retail cleaning services including floor maintenance, window cleaning, display area dusting, fitting room sanitization, and entrance cleaning. We can schedule services before or after business hours to maintain your store's presentation.

Our medical facility cleaning service follows strict healthcare guidelines, including hospital-grade disinfection, specialized waste handling, attention to high-touch surfaces, and compliance with all relevant health and safety regulations. We use medical-grade cleaning products and color-coded equipment.

Our commercial office cleaning services include daily cleaning maintenance, floor care, kitchen and break room sanitization, washroom cleaning, desk and workspace sanitization, window cleaning, and waste management. We customize our services to meet your specific business needs.

Our complete house deep cleaning service includes detailed cleaning of all rooms, sanitization of high-touch surfaces, deep cleaning of bathrooms and kitchen, ceiling fans, light fixtures, window tracks, skirting boards, and thorough floor cleaning. We focus on removing built-up dirt, grime, and bacteria from all surfaces.

To maximize the effectiveness of our deep cleaning service, we recommend clearing clutter from surfaces, securing valuable items, and ensuring access to all areas that need cleaning. We'll handle everything else to transform your space.

Yes, we can include professional carpet and upholstery deep cleaning in our service. We use hot water extraction methods and specialized equipment to remove deep-seated dirt, stains, and allergens from your soft furnishings.

Yes, we offer comprehensive spring cleaning packages that combine our deep cleaning services with additional seasonal tasks like window washing, outdoor area cleaning, and organization services for a complete home refresh.

Deep cleaning for a standard apartment typically ranges from $250-$400, depending on size and condition. The price includes all cleaning supplies, equipment, and our professional team's expertise in delivering thorough results.

We use professional-grade, eco-friendly cleaning products that effectively remove dirt and bacteria while being safe for your family and pets. Our arsenal includes specialized solutions for different surfaces, including natural stone, hardwood, and delicate fixtures.

Yes, we offer room-specific deep cleaning services. Common requests include kitchen deep cleaning, bathroom sanitization, or living area detailed cleaning. Each focused service includes comprehensive cleaning of all surfaces and fixtures in the specified room.

We recommend scheduling a deep cleaning service every 3-6 months, depending on your household size, lifestyle, and regular cleaning routine. Homes with pets, children, or high foot traffic may benefit from more frequent deep cleaning.

Deep cleaning is more comprehensive than regular cleaning, focusing on hard-to-reach areas and built-up dirt. It includes cleaning behind appliances, inside cabinets, scale removal, deep grout cleaning, and detailed attention to often-overlooked areas.

A thorough deep cleaning service for a 3-bedroom house typically takes 6-8 hours with our professional team. The exact duration depends on the property's condition, level of detail required, and additional services requested.

Storage areas receive thorough attention during move cleaning, including sweeping, dusting, cobweb removal, and cleaning of any built-in shelving. We ensure these spaces are as clean as the main living areas.

We offer a 100% satisfaction guarantee for our move-in cleaning services. If any areas don't meet your expectations, we'll return within 24 hours to address your concerns at no additional cost.

Yes, we provide professional cleaning invoices upon completion of move-out cleans. These invoices detail all services performed and can be submitted to property managers or real estate agents.

Our pre-move-in cleaning service includes comprehensive cleaning of all surfaces, deep cleaning of bathrooms and kitchen, window cleaning, floor cleaning, cabinet interior cleaning, and removal of any construction debris. We ensure the space is completely ready for immediate move-in.

Move-out cleaning costs for Melbourne apartments typically range from $250-$500 depending on the size and condition. This includes deep cleaning of all rooms, appliances, windows, and ensuring the property meets real estate standards.

Our new build cleaning service includes removal of construction dust, cleaning of all surfaces, window cleaning, floor cleaning, and detailed cleaning of all fixtures and fittings. We ensure the property is ready for immediate occupation.

Yes, we offer comprehensive moving packages that combine packing and cleaning services. Our team can help pack your belongings safely while ensuring your old space is thoroughly cleaned for handover.

Our empty property cleaning process includes detailed cleaning of all surfaces, fixtures, and fittings. We follow a top-to-bottom approach, ensuring no areas are missed and the property is ready for new occupants.

We recommend scheduling pre-move-in cleaning at least 2-3 days before your planned move-in date. This allows time for thorough cleaning and complete drying of all surfaces and carpets.

Yes, our move-out cleaning service includes thorough cleaning of all cabinet interiors, drawers, and storage spaces. We ensure all dust, debris, and marks are removed to meet property manager requirements.

You can book our services through our website or by calling our customer service.